REFUNDS · 2026-10-26.1

Refund and shipping policy

Last updated: October 26, 2026. This page explains delivery, shipping and refunds for TwinSky points and membership. It follows Fees, points and refunds in the Terms of Service. If this page and the Terms differ, the Terms apply.

This English version is a translation provided for convenience. If it differs from the Chinese version, the Chinese version applies. This does not limit any rights you have under the mandatory law where you live.

TwinSky provides chart casting and AI-assisted interpretation based on traditional astrology and fortune-telling cultures, for entertainment and cultural exploration. It does not guarantee that any prediction will come true, does not offer remedies to change your fortune, and makes no promise about income or relationship outcomes. It cannot replace medical, legal, investment, mental-health or other professional services.

What you buy

• Point packs: a usage allowance on this site, for questions, compatibility reports and birth-time calibration. Points are not money. They cannot be cashed out, exchanged for cash or transferred.
• TwinSky Membership: each payment buys 30 days of digital benefits, including points, extra profiles, answers that go first when it is busy, and readings sent to your sign-in email. Membership does not renew automatically. Monthly memberships that renew automatically and were started before 15 October 2026 keep the terms they started on, and can be cancelled at any time on the account page.
• Prices are on the pricing page. Payments are processed by Stripe. The methods shown at checkout are the methods Stripe offers, as displayed on that page. This site never receives or stores your full card number.

Electronic delivery

Points and membership are digital services, delivered to your TwinSky account once the payment is confirmed. Points are credited automatically, usually by the time you return to the site. Membership days start when that payment succeeds, and Stripe emails you a receipt. There is nothing physical to download, and no shipping address is required.

Shipping

Not applicable. TwinSky does not sell physical goods, does not charge for shipping, and does not ship to or arrange delivery at any address.

Refunds

• Except where mandatory law requires otherwise, purchased points are not refundable once credited, and they cannot be exchanged for cash or transferred.
• When a question is free because the system failed or the reply was not an astrology reading, points are returned, not money.
• If a payment is charged back by the card issuer or refunded through Stripe, we take back the unused points of that payment, and return them if the chargeback is reversed.
• Except where mandatory law requires otherwise, membership already paid for is not refunded in part. If a membership payment is refunded or charged back, we take back that payment's unused points and end the days it bought, and restore them if the chargeback is reversed.
• When you close your account, any remaining points, including purchased ones, are forfeited without refund, and membership ends with the remaining days not refunded. Purchase records are kept for accounting and tax purposes; see the Privacy Policy.

These rules do not take away rights that the mandatory law where you live gives you and that an agreement cannot take away. If the law requires a refund, write to the contact published on this page with the account and the order. We will handle it under that requirement and the clawback rules above.

Governing law

This policy and the Terms of Service are governed by and interpreted under the law of the Hong Kong Special Administrative Region. The operator is Dreamie Tech Limited, a company incorporated in Hong Kong (company number 81310931).